Privacy Policy – Rufaida Pharmacy
Rufaida Pharmacy (“we”, “our”, “us”) is committed to safeguarding your privacy when you visit rufaidapharmacy.ae, use our mobile app, or engage with our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following information when you interact with us:
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Personal Information: Name, email, phone number, billing and delivery address, and prescription details (where applicable).
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Transaction Data: Order history, invoices, payment details (processed securely via third-party gateways – we do not store full card numbers).
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Technical Data: IP address, browser type, operating system, device type, and browsing behavior on our site.
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Account Details: Login credentials, preferences, saved addresses.
For more details on how your orders are handled, please review our Order & Return Policy.
2. How We Use Your Information
Your data is used to:
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Process, fulfill, and deliver your orders as described in our Delivery Information.
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Communicate with you regarding purchases, prescriptions, and support.
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Improve our website, mobile app, and customer experience.
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Send service-related notifications and promotional offers (if you opt in).
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Comply with UAE healthcare and legal regulations.
3. Sharing of Information
We do not sell or rent your personal data. Information may only be shared with:
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Service providers (delivery partners, payment processors, IT support).
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Legal authorities if required by UAE law.
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Business partners in case of mergers, acquisitions, or restructuring, under confidentiality agreements.
For customer-related inquiries, please check our Customer Service page.
4. Cookies & Tracking
Our website uses cookies to:
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Remember your login and preferences.
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Enhance shopping and browsing experience.
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Analyze website performance and improve services.
To understand how cookies affect transactions, visit our Terms & Conditions.
5. Data Security
We take strong measures to protect your data, including:
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SSL encryption for secure data transmission.
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Restricted access to sensitive data.
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Secure third-party payment gateways.
6. Prescription Confidentiality
Any prescription information provided will be treated with the highest confidentiality and used only to process and deliver your order as per UAE healthcare guidelines.
7. Your Rights
As a customer, you have the right to:
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Access, correct, or update your personal data.
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Request deletion of your account.
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Opt out of marketing communications at any time.
You may also refer to our Refund Policy for information regarding order cancellations or refunds.
8. Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from minors. If we become aware that information has been collected from a minor, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.
10. Contact Us
For any questions regarding this Privacy Policy, please contact:
📍 Rufaida Pharmacy
Shop No-3, Al Kawabib 7th Street, Al Noud-Wadi, Al Ain – Abu Dhabi
📧 rufaidapharmacy@gmail.com
📞 037633888
