Order & Return Policy
Placing an Order:
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You can place your order online through our website or via phone/WhatsApp at 03 76 33 888.
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Once your order is confirmed, you will receive an order confirmation via email or WhatsApp.
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Orders are processed within 24 hours, and in-stock items are shipped the same or next business day.
Payment Options:
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We accept cash on delivery, credit/debit cards, and online payments via secure gateways.
Delivery:
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Standard delivery within the UAE takes 1–3 business days.
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Express delivery is available upon request (additional charges may apply).
Returns & Refunds:
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For damaged, defective, or incorrect products, please contact us within 48 hours of receiving your order.
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All returns must be accompanied by the original receipt or order confirmation.
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Medicines and healthcare products that are opened, used, or have their seal broken cannot be returned due to safety regulations.
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Refunds are processed after inspection of the returned items and may take 3–7 business days to reflect in your account.
Contact for Returns:
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Phone/WhatsApp: 03 76 33 888
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Email: info@rufaidapharmacy.ae
